Now I now why I thought I already saw this film, it is a remakt of the film “Den Skyldige“.
In this case Jake Gyllenhaal is a police officer who awaiting his trial for an incident at work, is placed at the communications department. When he gets a call of a woman who is abducted, a fairly interesting story unfolds.
Like in the original, you basically only see the control room, the information comes from phone calls, so you have to picture the events yourself.
